Frequently Asked Questions
Everything you need to know about shopping with CIBI Melbourne.
Where does CIBI Melbourne ship to?
We currently offer shipping across Australia and select international destinations. Shipping costs and delivery times are calculated at checkout based on your location and the size of your order.
What is your return policy for homewares?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 14 days of delivery for a refund or exchange, excluding shipping costs.
Are your Japanese kitchenware products authentic?
Absolutely. At CIBI, we pride ourselves on sourcing authentic, high-quality Japanese design and craftsmanship directly from traditional makers and contemporary designers.
Can I pick up my order from the Collingwood store?
Yes, we offer a free 'Click and Collect' service. Simply select the pickup option during checkout, and we will notify you via email as soon as your items are ready for collection.
How do I care for my cast iron or wooden products?
Each specialty item comes with specific care instructions. Generally, we recommend hand-washing wooden items and seasoning cast iron regularly to maintain their longevity and beauty.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.