Returns & Exchanges
At CIBI Melbourne, we want you to be completely satisfied with your purchase of our curated Japanese homewares and lifestyle products. If you change your mind, we offer returns or exchanges within 14 days of delivery, provided items are in their original, unused condition and packaging.
Initiate Your Request
Contact our CIBI team via email or visit our Collingwood store with your order number and proof of purchase to begin the return process.
Secure Packaging
Carefully pack your items in their original boxes with all protective materials to ensure they remain safe during transit back to our warehouse.
Return Shipment
Send your parcel using a trackable shipping service or hand-deliver it to our physical store location during regular business hours.
Processing & Refund
Once we receive and inspect the items, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing